HEAT Classic

HEAT Classic is designed for organizations that require highly configurable, compliance-focused, yet cost-effective solutions.  Enhanced with more out-of-the-box business processes, and streamlined with automated installation and configuration,  HEAT Classic is up and running within weeks, helping to achieve rapid ROI. 

HEAT Classic Help Desk helps cut costs by:

• Automating routine tasks

• Increasing first call resolution

• Reducing service calls with self-service capability

• Gaining efficiency with voice-enabled service

• Consolidating and integrating service and support operations

• Introducing service enhancements with analytical views of end-to-end performance. 

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• FrontRange Voice

  FrontRange Voice replaces and enhances expensive and limited proprietary telephony hardware with standards-based software solutions that optimize equipment choices. It includes IVR, ACD, CTI, TTS and ASR, easy to deploy and easy to manage.  It gives you full integration into the HEAT Help Desk Solution allowing you reset AD Passwords with ticket creation, update/create new Incidents, check status and get reports on how the service desk meets their goals using ITIL best practices.  To learn how to impact first call resolution with out IP Communications Manager

  Industry White Papers

  Change is in your hands

  Empowering the Mobile Workforce

  Optimize your Service Delivery

HEAT 2014

The HEAT Platform is designed to help companies realize the vision of an extensible, entirely configurable, and totally integrated workflow-based application platform. The advantage of this architecture is that it delivers, at any given time, a single, consolidated view of all pertinent information to the correct business location, division, or user. 

Call Center Voice Automation Solutions

Nuance Vocalizer Text-to-Speech

Engaging Customer Support.  No Voice Talent Needed

Vocalizer is an enterprise-ready spoken output engine that enhances the IVR experience and enables more human, personalized customer interactions for less cost and hassle then hiring voice talent.

Key features & benefits. Enhanced experience

Natural-sounding speech. Vocalizer 6 voices have unmatched expressivity and personality, which provides a more appealing customer interaction.  Faster service for customers.

Vocalizer can provide customers with the information they want to hear and help to route service issues to the correct departments for faster service.

Superior caller experience

Vocalizer can be used to communicate using high-quality text-to-speech and/or a blend of pre-recorded audio and IVR to deliver seamless conversations.

Vocalizer offers premium voices, which provide the most natural IVR experience imaginable and can help enhance the customer service experience.

Customizable solution

Fine-tune your speech output

Vocalizer Studio allows you to evaluate and adjust text processing and pronunciations, as well as fine-tune speech output by customizing intonation and expressivity. Read more

Consistent output across applications

Multiple speech-based applications can share the same instance of Vocalizer 6, providing a consistent brand experience, while still being tracked separately.

Multilingual support

Superior readout is available in 43 languages and 82 voices to support global business efforts. Read more

VXI Headsets

VXI VoIP Headsets deliver unmated quality, less distortion and noise reduction than any other headset available.  The VX150 Wireless is superior in quality

Quintum/VegaStream SIP VoIP Gateways