Partners, Solutions and Demos


FrontRange Solutions
Nuance Speech Solutions
VXI Headsets
Quintum SIP Gateways
VegaStream SIP Gateways
BitDefender Security


Featured Solution

(Click on the links below for demo for solution)

HEAT Classic

HEAT 2014 Service Management Desk

HEAT Service Catalog

HEAT DSM Desktop Management

HEAT Discovery

FrontRange Voice (IPCM)

Nuance Vocalizer


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Welcome!  BAI Systems & Engineering

Founded in 1993, BAI Systems & Engineering prides itself in selling, providing, implementing and designing world-class ITIL compliant Help Desk Software and IT Service Management Software solutions. Our global platinum partnering efforts with FrontRange HEAT Classic, FrontRange HEAT 2014, FrontRange HEAT Voice (IPCM), FrontRange HEAT IT Discovery/Software Compliance, FrontRange Desktop Management Server (DSM), BitDefender Internet and Antivirus Software, Nuance Vocalizer Text-To-Speech, Quintum/VegaStream SIP Gateways allow us to bring a complete helpdesk/service management software solution.


HEAT Classic

HEAT Classic is designed for organizations that require highly configurable, compliance-focused, yet cost-effective solutions.  Enhanced with more out-of-the-box business processes, and streamlined with automated installation and configuration,  HEAT Classic is up and running within weeks, helping to achieve rapid ROI. 

HEAT Classic Help Desk helps cut costs by:

  • Automating routine tasks

  • Increasing first call resolution

  • Reducing service calls with self-service capability

  • Gaining efficiency with voice-enabled service

  • Consolidating and integrating service and support operations

  • Introducing service enhancements with analytical views of end-to-end performance. 

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  • FrontRange Voice

    FrontRange Voice replaces and enhances expensive and limited proprietary telephony hardware with standards-based software solutions that optimize equipment choices. It includes IVR, ACD, CTI, TTS and ASR, easy to deploy and easy to manage.  It gives you full integration into the HEAT Help Desk Solution allowing you reset AD Passwords with ticket creation, update/create new Incidents, check status and get reports on how the service desk meets their goals using ITIL best practices.  To learn how to impact first call resolution with out IP Communications Manager

    Industry White Papers

    Change is in your hands

    Empowering the Mobile Workforce

    Optimize your Service Delivery

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HEAT 2014

For more than 20 years, FrontRange has focused exclusively on developing software that improves IT’s efficiency and value. BAI Systems & Engineering has been a global partner for FrontRange Solutions since 2000.  That’s why FrontRange is the global leader in Hybrid IT solutions for organizations of all sizes.

With its suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management (ITSM) and Client Management software on-premise and in the cloud.

For more information, please see our HEAT Products and Solutions area.

BAI Systems & Engineering/FrontRange is a leading provider of HEAT Hybrid IT software solutions and is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud.

HEAT Cloud Service Management is modeled and built specifically for the cloud environment, and delivers the most comprehensive solution with world class availability, reliability and security.

HEAT Service Management is a robust, highly flexible solution, built on IT best practices that help customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance.

HEAT Client Management solutions provide a high level of process automation, unified management, and compliance enforcement which form the foundation for efficient and effective IT services and yield improved end-user productivity.

Mobile Device Management (MDM)

The HEAT Platform is designed to help companies realize the vision of an extensible, entirely configurable, and totally integrated workflow-based application platform. The advantage of this architecture is that it delivers, at any given time, a single, consolidated view of all pertinent information to the correct business location, division, or user. 

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Call Center Voice Automation Solutions

Nuance Vocalizer Text-to-Speech

Engaging Customer Support.  No Voice Talent Needed

Vocalizer is an enterprise-ready spoken output engine that enhances the IVR experience and enables more human, personalized customer interactions for less cost and hassle then hiring voice talent.

Key features & benefits. Enhanced experience

Natural-sounding speech. Vocalizer 6 voices have unmatched expressivity and personality, which provides a more appealing customer interaction.  Faster service for customers.

Vocalizer can provide customers with the information they want to hear and help to route service issues to the correct departments for faster service.

Superior caller experience

Vocalizer can be used to communicate using high-quality text-to-speech and/or a blend of pre-recorded audio and IVR to deliver seamless conversations.

Vocalizer offers premium voices, which provide the most natural IVR experience imaginable and can help enhance the customer service experience.

Customizable solution

Fine-tune your speech output

Vocalizer Studio allows you to evaluate and adjust text processing and pronunciations, as well as fine-tune speech output by customizing intonation and expressivityRead more

Consistent output across applications

Multiple speech-based applications can share the same instance of Vocalizer 6, providing a consistent brand experience, while still being tracked separately.

Multilingual support

Superior readout is available in 43 languages and 82 voices to support global business effortsRead more

VXI Headsets

VXI VoIP Headsets deliver unmated quality, less distortion and noise reduction than any other headset available.  The VX150 Wireless is superior in quality


Quintum/VegaStream SIP VoIP Gateways

Quintum and VegaStream gateways distributes seamless VoIP for voice traffic between your telephone equipment, Voice over IP networks and PSTN. It can be used to bridge an analog PBX to the VoIP IP Communication Management solutions we offer.
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