About BAI Systems & Engineering
Founded in 1993, BAI Systems & Engineering prides
itself in selling, providing, implementing and designing
Service Management Software solutions. Our global
platinum partnering efforts with FrontRange, RightAnswers, Interactive
Intelligence allow us to bring a complete helpdesk/service management
software solution. The client realizes their immediate and long-term
goals by keying on the ITIL Service Management principles of:
- Incident Management
- Problem Management
- Change Management
- Release Management
- Availability Management
- Configuration Management
- Service Level Management
Our Clients have found that we
think outside of the box providing them and understanding their data to
work together as a team to engineer a solution that best fits our
client’s needs, concerns and impacts.
After understanding the data, direction and
focus we engineer a winning solution and benefit. We believe in making
your staff, management and executives champions and train them to be
self sufficient and confident about their solution.
Our clients have found that we have increased their awareness,
efficiency, understanding for their customer service management/help
desk.
This allows us
to understand our clients business processes, automate their workflow
and provide better efficiencies to provide a better Return on Investment
(ROI) by improving first level support anywhere from 20% to 40
BAI Systems & Engineering is provides a complete ITIL
solution by providing expertise focusing on 5 different solution areas:
Our Clients:
HP, Air Force, Social Security Administration, National Guard Bureau, Department of Energy, Kyrstal, AAA, Department of Labor, Alverno Information Services, H&R Block Canada, University of Arkansas Medical Services, S P Richards, Atlanta Gas Light, SC Judicial Department, City of Atlanta Aviation Department, Fort Detrick, and Hartsfield/Jackson Airport