SaaS Demo
  ITSM Solution as a Service (SaaS) Demo
Service Catalog Demo
FrontRange VoiceIP Communications Manager Demo

FrontRange Platinum Partner

Nuance Parter

Right Answers Knowledge Management

Plantronics

Quintum voice gatewaysCBeyond
ITIL Service Management Solutions Knowledge Management Call Center Voice Automation Solutions
HEAT Help Desk delivers help desk and request tracking that you can have up and running quickly, giving you a rich feature without excessive training demands.  Suitable for any size company, in any vertical, with specific design considerations for small to mid-sized organizations. It is the only product in its class that allows real-time remediation and escalation. To find out more about information about how HEAT help desk software solution can improve your customer service experience
 HEAT help desk software delivers help desk and request tracking that allows real time remediation and escalation.

IT Service Management incorporates all of ITIL best practices, bringing together the best in management practices with the best in technology. We now offer IT Service Management delivery either by SaaS or On-Premise/Onsite.  ITSM it is highly customizable and cost effective empowering world-class services and management. Built specifically for small to mid-sized organizations. It uses an open, extensible architecture built on .NET. It is a true services oriented architecture (SOA). IT service management offers you a complete ITIL solution
FrontRange IT Service Management adopts all of the ITIL best Practices bringing together the best in service desk software and help desk software providing a world class help desk, service management solution		 RightAnswers provides software, pre-packaged content, content services, and an unmatched client success approach that involves working closely with our clients to drive user adoption and content effectiveness. To see how RightAnswers Self Service Knowledge Solution can impact your first level help desk software calls by 20% to 50%. The SoundPoint IP family of desktop IP phones delivers superb performance in SIP-based environments. Polycom Communicator delivers high-performance voice communications from your PC, and works with a variety of soft phone applications. The VoiceStation products feature robust enterprise-class conference phone performance in a compact, affordable package. The SoundPoint Pro products feature handsets with speakerphone capabilities for traditional analog phone lines. And the Polycom CX family of devices for Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007 offers a complete unified communications experience at a significantly lower total cost of ownership.

HEAT Plus Knowledge provides your IT help desk agents easy access to answers and solutions, and tools for updating and sharing information. To learn more how HEAT Plus Knowledge can impact first level support calls click here The SoundPoint IP family of desktop IP phones delivers superb performance in SIP-based environments. Polycom Communicator delivers high-performance voice communications from your PC, and works with a variety of soft phone applications. The VoiceStation products feature robust enterprise-class conference phone performance in a compact, affordable package. The SoundPoint Pro products feature handsets with speakerphone capabilities for traditional analog phone lines. And the Polycom CX family of devices for Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007 offers a complete unified communications experience at a significantly lower total cost of ownership.

ITSM Knowledge Management is a tool for building your organization's knowledge repositories, directed externally or internally, and creating access for the knowledge consumers to easily find the information that will be valuable to them		 FrontRange Voice IP Communications Management replaces expensive and limited proprietary telephony hardware with standards-based software solutions that optimize equipment choices. It includes IVR, ACD, CTI, TTS and ASR, easy to deploy and easy to manage.  To learn how to impact first call resolution with out IP Communications Manager
 IP Communications Management replaces expensive and limited proprietary telephony hardware with an IP, VoIP, SIP software based telephone system.

Nuance offers speech-enabled applications, range of speech and dialog technologies to allow customers to hear spoken information using state-of-the-art and next-generation natural language dialogs. To learn how Nuance Speech solutions can assist your business
 The SoundPoint IP family of desktop IP phones delivers superb performance in SIP-based environments. Polycom Communicator delivers high-performance voice communications from your PC, and works with a variety of soft phone applications. The VoiceStation products feature robust enterprise-class conference phone performance in a compact, affordable package. The SoundPoint Pro products feature handsets with speakerphone capabilities for traditional analog phone lines. And the Polycom CX family of devices for Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007 offers a complete unified communications experience at a significantly lower total cost of ownership.


Quintum gateway distributes seamless VoIP for voice traffic between your telephone equipment, Voice over IP networks and PSTN. It can be used to bridge an analog PBX to the VoIP IP Communication Management solutions we offer. For quality Quintum VoIP  gateway solutions
VegaStream gateway distributes seamless VoIP for voice traffic between your telephone equipment, Voice over IP networks and PSTN. It can be used to bridge an analog PBX to the VoIP IP Communication Management solutions we offer
Communications
Solutions
SIP Phone/SIP Headset Solutions		 IT/Software/ Asset/Configuration Management
CBeyond
offers local, long-distance, cloud, Ethernet circuits at a competitive rates.

Plantronics designs headsets for a wide range of devices, including phones, laptops and handhelds. Its offerings enhance a variety of applications across numerous markets.

Polycom offers full range of high-quality, easy to deploy, manage and use voice communications endpoints,  Polycom delivers business value by cutting costs, simplifying system management, fostering real time collaboration and decision making, and improving relationships with employees, customers and partners.  See how Polycom VoIP/SIP telephones can impact your business
The SoundPoint IP family of desktop IP phones delivers superb performance in SIP-based environments. Polycom Communicator delivers high-performance voice communications from your PC, and works with a variety of soft phone applications. The VoiceStation products feature robust enterprise-class conference phone performance in a compact, affordable package. The SoundPoint Pro products feature handsets with speakerphone capabilities for traditional analog phone lines. And the Polycom CX family of devices for Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007 offers a complete unified communications experience at a significantly lower total cost of ownership.

IT Asset Management Software Reduce Cost, Risk and Complexity with Unified Control of the IT Estate.
FrontRange IT Asset Management software helps organizations establish and maintain effective IT operations to support business goals of cost control, risk mitigation and IT Governance. FrontRange IT Asset Management solutions address the key business issues of:
Software Asset Management, License Management, Desktop Management, Citrix Server Management, Virtualization Management and Network Discovery

FrontRange IT Asset Management software is designed for organizations with growing and distributed networks, helping to dramatically reduce manual workload and enabling IT staff to focus on adding value to business operations. See how IT Asset Management can increase efficiency and save your organization
 Centralized management of software, hardware, and users creates advantages that no company wishes to miss out on. enteo Software has, through constant innovation, repeatedly raised the market standards for PC Lifecycle Management and today is considered one of the leading providers in this area.
  help desk agent

At BAI Systems & Engineering we offer a simple business philosophy to all of our clients:

  • Listen, engineer, consult and provide a first class ITIL service management software solutions

  • Provide the best training & education to ensure the client thoroughly understands their solution

  • Offer solutions at fair and competitive Investment

  •  GSA contract number GS-35F-0886N
     BAI Systems & Engineering currently has FrontRange, Right Answers, Polycom, Plantronics, Nuance, Linksys and Enteo under our GSA Contract. For GSA pricing, contact us at (404) 549-8053 or email us at sales@baisystems.net. To review our GSA Pricing Catalog please go to our GSA Page.

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