| HEAT Software | Maker | Description | Detail |
| HEAT | FrontRange | Help Desk solution that delivers help desk and request tracking that you can have up and running quickly, giving you a rich feature without excessive training demands. Suitable for any size company, in any vertical, with specific design considerations for small to mid-sized organizations. It is the only product in its class that allows real-time remediation and escalation. |
HEAT Help Desk Brochure
|
| HEAT Self Service (HSS) | FrontRange | Self Service solution that integrates with HEAT Help Desk so that your customers effectively help themselves, thus reducing the cost by 90% from traditional phone call inquiry. |
HEAT Help Desk Self Service
|
| iHEAT | FrontRange | Browser-based Web access to your HEAT Help Desk system for mobile and remote employees. |
iHEAT Help Desk
|
| HEAT Voice Enabled | FrontRange | Add the power of integrated telephony solutions to your HEAT Help Desk solution. |
HEAT
Help Desk/IPCM Network Design
|
| HEAT Voice Self Service | FrontRange | Add telephony self service such as Automatic Password Reset, Automated status updates, and After hours ticket creation. |
HEAT Help Desk Voice Self Service
|
| HEAT Inventory Management | FrontRange | Effectively manage your IT assets, software licenses, and leases within your HEAT Help Desk. | |
| HEAT Plus Knowledge (HPK) | FrontRange | Benefit from integrated use of your knowledge base information within your HEAT Help Desk solution. |
HEAT Plus Knowledge
|
| IT Service Management | Maker | Description | Detail |
| IT Service Management (ITSM) | FrontRange | IT Service Management incorporates all of ITIL® best practices, bringing together the best in management practices with the best in technology. Like HEAT, it is highly customizable and cost effective empowering world-class services and management. Built specifically for small to mid-sized organizations. It uses an open, extensible architecture built on .NET. It is a true services oriented architecture (SOA). If you have an existing HEAT Help Desk solution, you may integrate HEAT into ITSM as the Incident Management module. |
IT Service Management Brochure
|
| ITSM Incident Management | FrontRange | Incident Management module provides your organization the core functionality of efficiently identifying, responding to, and tracking events needing resolution. |
IT Service Management Incident
Management
|
| ITSM Problem Management | FrontRange | Problem Management module allows you to efficiently identify and address the problems that underlie the incidents. The Problem Management module gives you tools to initiate actions to correct or minimize adverse impact from the problem and to address the root cause. |
IT Service Management Problem
Management
|
| ITSM Change Management | FrontRange | Change Management module enables you to manage, track, and optimize changes, ensuring that your business goals and IT services are in constant alignment. Release Management addresses the entire release cycle, increasing rollout visibility and quality. |
IT Service Management Change Management
|
| ITSM Release Management | FrontRange | Release Management module enables your organization to plan, deploy, and manage releases to system users with precision and confidence. Release Management addresses the entire release cycle, increasing rollout visibility and quality. |
IT Service Management Release
Management
|
| ITSM Service Level Management | FrontRange | Service Level Management module enables you to manage service agreements throughout their lifecycle of agreement initiation, monitoring, taking action should service fall short of compliance, and reporting on performance. You can define and manage service catalogs, service level agreements, operational level agreements, and underlying contracts. |
IT Service Management SLA
|
| ITSM Configuration Management | FrontRange | Configuration Management module enables enterprise-class management of the configuration items (CIs) within your IT system. You have the ability to define, accurately identify, and report CIs. The module employs a configuration management database (CMDB) that provides a single repository for all CIs. |
IT Service Management Configuration
|
| ITSM Availability Management | FrontRange | Availability Management module allows you to measure the availability of a component or service to perform its specific function over time. Monitor availability via real-time dashboards and availability reports. Failure assessment capabilities allow you to see the risk a specific, single point of failure presents. |
IT Service Management Availability
Management
|
| ITSM Knowledge Management | FrontRange | Knowledge Management module is a tool for building your organization's knowledge repositories, directed externally or internally, and creating access for the knowledge consumers to easily find the information that will be valuable to them. |
IT Service Management Knowledge
Management
|
| ITSM Inventory Management | FrontRange |
Asset/Inventory Management provides your service delivery teams
complete and up-to-date visibility of all assets related to your
users when they log incidents or trouble tickets. Asset data is automatically collected and stored in a common Configuration Management Database (CMDB) ensuring data integrity and consistency. The automated identification and collection of network systems provides a 360-degree view of IT information enterprise-wide. |
IT Service Management Inventory
Management
|
| ITSM Self Service | FrontRange | Self Service module provides a powerful locally based or Web-based self-service tool. Web access-Enable customers to log from any Web browser, lowering your costs per transaction | |
| IP Communications Management (Contact Center) | Maker | Description | Detail |
| IP Communications Management (IPCM) | FrontRange | FrontRange Voice is a comprehensive IP business telephone system and call center management system. Designed from the ground up entirely in software, this standards-based design provides an advanced business phone system for feature-rich voice communications that replaces complex, proprietary telephony hardware. |
IP Communications Management Brochure
|
| IP Communications Management Office Suite | FrontRange | FrontRange Voice offers a full-featured IP-PBX for all your employees. You can deploy FrontRange Voice solutions for your entire company, or alongside existing systems to support a single department with higher communication needs. The FrontRange Voice software solution resides on a standard Windows server. |
IP Communications Management IP Office
Suite Brochure
|
| Quinum | Maker | Description | Detail |
| DX Tenor | |||
| . | |||
| Nuance Speech Solutions | Maker | Description | Detail |
| RealSpeak™ Telecom | Nuance | RealSpeak™ Telecom 4.0 is the only globally high quality text-to-speech solution. Boasting unrivaled platform support, Nuance's market-leading software converts text into startlingly human-sounding speech in more than 26 languages and 40 voices in a variety of different accents and speaking styles. | |
| Nuance Recognizer | Nuance | Nuance Recognizer v9 is the speech recognition solution of choice for companies looking to achieve differentiation and win customer loyalty by delivering an exceptional customer experience. |
Nuance Recognizer
|
| SpeechSecure | Nuance | Nuance SpeechSecure™ uses patented biometric technology to verify callers' identities based on characteristics of their specific vocal patterns. It provides added security for callers who need to access personal information over the telephone. From financial services to employee benefits, SpeechSecure enables a host of commercial applications that demand top security without sacrificing caller convenience. |
Nuance Speech Secure
|
| Nuance Verifier | Nuance | Nuance Verifier, Nuance's advanced voice authentication software, enables businesses to provide secure access to sensitive information over the telephone. Nuance Verifier voice authentication software creates individual voiceprints to authenticate callers and customers with just their voices, enabling secure access to information. Nuance Verifier can also deliver improved caller satisfaction through convenient access to key automated speech solutions, including financial & retail transactions and account management, personal information access, time management, PIN reset, and benefit access. |
Nuance Verifier
|
| Polycom Phones | Maker | Description | Detail |
| SoundPoint IP 301 | Polycom |
A Cost-Effective Choice For IP Communications.
|
IP 301
|
| SoundPoint IP 320/330 | Polycom |
Excellent Sound Quality And An Enterprise-Grade Feature Set
|
IP 320/330
|
| SoundPoint IP 430 | Polycom |
Full-Duplex Speakerphone And A Robust Feature Set In A Two-Line Phone
|
IP 430
|
| SoundPoint IP 501 | Polycom |
Three-line desktop IP telephone that delivers exceptional sound quality
|
IP 501
|
| SoundPoint IP 550 | Polycom |
Cutting-Edge SIP Feature Set Meets Polycom® HD Voice
|
IP 550
|
| SoundPoint IP 560 | Polycom |
A
future-proof SIP phone that combines
GigE support
|
IP 560
|
| SoundPoint IP 601 | Polycom |
Six-lines, advanced functionality, and Expansion Module support
|
IP 601
|
| SoundPoint IP 650 | Polycom |
High-Performance IP Phone with Polycom HD Voice
|
IP 650
|
| SoundPoint IP Expansion Module | Polycom |
Turn Your SoundPoint® IP 601 or 650 Into a High-Performance Attendant Console
|
IP Expansion
|
| SoundPoint IP 4000 | Polycom |
The Clear SIP Conferencing Solution
|
IP 4000
|
| IT Asset Management | Maker | Description | Detail |
| Inventory | enteo | enteo v6 Inventory always keeps you up to date on all hardware and software components. It records local and remote IT assets such as network components, software, desktops, servers, laptops, and even virtual computers. enteo v6 Inventory identifies the precise version and automatically categorizes hardware and software products, providing an effective information base for standardization, strategic sourcing, and successful license management projects. |
enteo v6 Inventory Brochure
|
| NetInstall | enteo | enteo v6 NetInstall sets new standards in all areas of software and configuration management through its innovative technologies and Vista support. The system is defined by means of policy-based management, and the compliance-focused infrastructure automatically guarantees that implementation will succeed. At the same time, enteo v6 NetInstall enhances the transparency of your software infrastructure, meaning the compliance status of all systems is clear at any given time. You save time and manpower and can respond more flexibly to changing requirements. End devices are thus constantly up to date and administrators are free to concentrate on any exceptions to the rule. |
enteo v6 NetInstall
|
| OS Deployment | enteo | Automated provision of operating systems with enteo v6 OS Deployment allows you to save valuable time, eliminate sources of error, and achieve greater flexibility due to hardware independence. Using rule-based assignment and company-wide distribution, enteo v6 OS Deployment enables the complete end-to-end implementation of operating system installation across the whole company, including remote company sites with a narrowband connection—even at night or on weekends. |
enteo v6 OS Deployment
|
| Patch Management | enteo | enteo v6 Patch Management with Vista support enables a high level of automation for all phases of patch management. This ranges from identifying weak points in the network and selecting relevant patches, to quality control and rule-based implementation. enteo v6 Patch Management provides you with a complete overview of all weak points as well as the security status of all systems, enabling you to undertake targeted measures quickly and securely, before anything can happen. |
enteo v6 Patch Management
|
| Portal | enteo | With enteo v6 Portal you can localize your software and computer management and allow your IT department to concentrate on other tasks. As a result, such processes as allocating applications to specific users are now performed by the departments concerned. This not only drastically cuts your IT department’s time and manpower costs for software management, but also guarantees a higher level of satisfaction among end users. Departments can always determine quickly and individually what kinds of changes need to be made. To this end, enteo v6 Portal uses the comprehensive role-based and authorization model from enteo v6, allowing you to clearly outline responsibilities and tasks. |
enteo v6 Portal
|
| Remote | enteo | enteo v6 Remote makes proactive support possible by detecting malfunctions soon after they occur. Its fast trouble-shooting drastically cuts desktop, laptop, and server downtimes. Integrated into enteo v6 products and existing IT service management tools, enteo v6 Remote streamlines your support processes and ensures shorter processing times. Current hardware, software, and configuration information can be accessed directly in order to detect malfunctions. You can also keep constant track of important user-free systems such as kiosk systems or CNC machines; real-life monitoring makes this possible for a number of systems simultaneously. The robust protocol speeds up access to WAN-based devices and for mobile users. enteo v6 Remote also supports complex applications such as CAD tools and Java-based applications. |
enteo v6 Remote
|
| Business Intelligence | enteo | Business Intelligence (BI) plays an indispensable part in the various areas of a company and its environment. The data volumes generated by firms during the course of their regular business activities are growing ever larger. It is therefore essential that the relevant information contained in this data is efficiently and appropriately prepared. |
enteo Business Intelligence
|
| License Management | enteo | enteo License Management automatically detects all software used by your company, on both networked and standalone computers. enteo License Management identifies the precise versions of over 45,000 products, including software suites, with the help of enteo Inventory and supplies them with licensing information. Contractual parameters of the top 500 software manufacturers are already integrated in enteo License Management and are regularly updated via Web Portal. The automatic analysis feature supplies reliable information concerning underlicensing, and any unnecessary or unused software licenses. This cuts your licensing and maintenance costs considerably. Thanks to automatic monitoring of important licensing periods, contractual penalties and applications that suddenly terminate become a thing of the past. |
enteo License Management
|
| LiveManage | enteo | enteo LiveManage enables fully automated backup, migration, and recovery processes for all user data and settings (user state). The application safeguards employee productivity and provides greater flexibility in the event of hardware and software malfunctions, malware threats, or internal company changes. Furthermore, enteo LiveManage also addresses the special needs of enterprise migration and continuity management. The solution features excellent scalability and can be fully automated by means of simple enteo v6 NetInstall scripts. |
enteo LiveManage
|
| Compliance Suite | enteo | The enteo v6 Compliance Suite enables companies to respond to external compliance requirements (SOX, Basel II), to optimize security, and to avoid having too many or too few licenses for software. The level of compliance for any one system on the network can be easily accessed at any time. Targeted measures can now be implemented in the event of any deviations from pre-established rules. | |
| Client Suite | enteo |
Are the mobile users in your company
satisfied with the quality of IT service they are receiving? Is TCO
a subject of constant discussion in your company? Does it seem
impossible to ensure your security patching is as up to date as it
should be? Do you need to install a new version of an operating
system or application across the entire network? Do concepts such as
”on-demand business” and ”the real-time enterprise” increase the
strain on yourIT infrastructure? Enteo’s v6 Client Suite enables you to react quickly to changing requirements. It is designed to achieve a significant reduction in TCO, in both the rollout and operating phases. This is an easy-to-use solution for the system management of desktops and laptops across their entire lifecycle, with full Vista support. |
|
| Management Suite For Citrix Presentation Serve | enteo | enteo v6 incorporates technologies for Citrix Access environments that solve these challenges and create additional benefits, with enteo V6 being an integral part of the Citrix ecosystem. | |
| Maker | Description | Detail | |
| RightAnswers Solutions | Maker | Description | Detail |
| RightAnswers Self-Service | RightAnswers | RightAnswers has developed an innovative Self-Service portal that provides an end-to-end, total solution in a “user friendly” manner to help end-users resolve incidents for which they previously would have called the Help Desk. As a component of the RightAnswers Unified Knowledge suite, RightAnswers Self-Service provides the software, high-impact content, and value-added content and client services to help you meet your Help Desk business objectives, improve your time-to-value, reduce overall Total Cost of Ownership (TCO) and increase your Return on Investment (ROI). |
RightAnswers Self-Service Overview |
| RightAnwers University Edition | RightAnswers | Built upon the RightAnswers Self-Service platform, the University Edition provides Higher Education clients with industry-tailored content designed for students, faculty and staff to self-resolve their incidents via a customizable user experience. The University Edition also provides an efficient and effective process for end-users to request Help Desk assistance (when needed) as well as cost-effective tools that enable Support Analysts to increase the level of available support. |
RightAnswers University Edition Overview |
| RightAnswers Support Analyst | RightAnswers | RightAnswers Support Analyst is powered by RightAnswers’ industry-leading Knowledge-Paks® for Support Analysts, including multi-media solutions and foreign language translations, designed for Level 1 and Level 2 support. It leverages your Knowledge Base by providing robust, “personalized” support to enhance the intimacy level between our software and your content. |
Right Answers Support Analyst
|
| RightAnswers Solution Manager | RightAnswers | RightAnswers’ Solution Manager provides an effective and easy-to-use vehicle for managing your Knowledge Base by creating new company-specific Knowledge articles and modifying information found in the RightAnswers Knowledge-Paks®. Solution Manager is modeled on RightAnswers’ internal publishing tools and processes and leverages our knowledge-centric best practices. |
Right Answer Solution Manager
|
| RightAnswers Knowledge-Paks | RightAnswers | The Knowledge-Paks Library is comprised of over 125,000 solutions covering 250 of the most popular commercial off-the-shelf software applications, and contains comprehensive application feature, functionality, and usage information. RightAnswers' Knowledge-Paks, especially when coupled with RightAnswers’ Custom Content Services, are designed to increase the ability for end-users to self-resolve their incidents, and improve the efficiency and effectiveness of support analysts. |
RightAnswers Knowledge_Paks
|
| RightAnswers Maintaining Success | RightAnswers | RightAnswers Self-Service and RightAnswers Support Analyst Analytics Dashboard functionality enables you to measure the effectiveness of your Self-Service solution. The RightAnswers Client Success Manager will, on an ongoing basis, help you leverage this data to revise your Self-Service strategy as needed. |
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