We Sell and Configure Nuance Text-to-Speech (TTS) and Automatic Speech Recognition, Voice Self Service, IVR, Automatic Password Reset, Polycom SIP Phones, Plantronics Headsets, ITIL Customer Service, Call Center, Help Desk, Frontrange Solutions HEAT and ITSM, VoIP Contact Center, IP Communications Management, RightAnswers Knowledge, Asset Mgmt, enteo PC Life Cycle, VegaStream SIP Gateway

HEAT Software	Maker	Description	Detail
HEAT	FrontRange	Help Desk solution that delivers help desk and request tracking that you can have up and running quickly, giving you a rich feature without excessive training demands. Suitable for any size company, in any vertical, with specific design considerations for small to mid-sized organizations. It is the only product in its class that allows real-time remediation and escalation.	HEAT Help Desk Brochure HEAT Help Desk Datasheet HEAT Help Desk Solution Overview HEAT Help Desk/Enteo Datasheet
HEAT Self Service (HSS)	FrontRange	Self Service solution that integrates with HEAT Help Desk so that your customers effectively help themselves, thus reducing the cost by 90% from traditional phone call inquiry.	HEAT Help Desk Self Service
iHEAT	FrontRange	Browser-based Web access to your HEAT Help Desk system for mobile and remote employees.	iHEAT Help Desk
HEAT Voice Enabled	FrontRange	Add the power of integrated telephony solutions to your HEAT Help Desk solution.	HEAT Help Desk/IPCM Network Design
HEAT Voice Self Service	FrontRange	Add telephony self service such as Automatic Password Reset, Automated status updates, and After hours ticket creation.	HEAT Help Desk Voice Self Service
HEAT Inventory Management	FrontRange	Effectively manage your IT assets, software licenses, and leases within your HEAT Help Desk.	HEAT Inventory Management HEAT Inventory vs. HAT Comparison
HEAT Plus Knowledge (HPK)	FrontRange	Benefit from integrated use of your knowledge base information within your HEAT Help Desk solution.	HEAT Plus Knowledge
IT Service Management	Maker	Description	Detail
IT Service Management (ITSM)	FrontRange	IT Service Management incorporates all of ITIL® best practices, bringing together the best in management practices with the best in technology. Like HEAT, it is highly customizable and cost effective empowering world-class services and management. Built specifically for small to mid-sized organizations. It uses an open, extensible architecture built on .NET. It is a true services oriented architecture (SOA). If you have an existing HEAT Help Desk solution, you may integrate HEAT into ITSM as the Incident Management module.	IT Service Management Brochure Benefit of ITIL Service Management IT Service Management/HEAT
ITSM Incident Management	FrontRange	Incident Management module provides your organization the core functionality of efficiently identifying, responding to, and tracking events needing resolution.	IT Service Management Incident Management
ITSM Problem Management	FrontRange	Problem Management module allows you to efficiently identify and address the problems that underlie the incidents. The Problem Management module gives you tools to initiate actions to correct or minimize adverse impact from the problem and to address the root cause.	IT Service Management Problem Management
ITSM Change Management	FrontRange	Change Management module enables you to manage, track, and optimize changes, ensuring that your business goals and IT services are in constant alignment. Release Management addresses the entire release cycle, increasing rollout visibility and quality.	IT Service Management Change Management
ITSM Release Management	FrontRange	Release Management module enables your organization to plan, deploy, and manage releases to system users with precision and confidence. Release Management addresses the entire release cycle, increasing rollout visibility and quality.	IT Service Management Release Management
ITSM Service Level Management	FrontRange	Service Level Management module enables you to manage service agreements throughout their lifecycle of agreement initiation, monitoring, taking action should service fall short of compliance, and reporting on performance. You can define and manage service catalogs, service level agreements, operational level agreements, and underlying contracts.	IT Service Management SLA
ITSM Configuration Management	FrontRange	Configuration Management module enables enterprise-class management of the configuration items (CIs) within your IT system. You have the ability to define, accurately identify, and report CIs. The module employs a configuration management database (CMDB) that provides a single repository for all CIs.	IT Service Management Configuration
ITSM Availability Management	FrontRange	Availability Management module allows you to measure the availability of a component or service to perform its specific function over time. Monitor availability via real-time dashboards and availability reports. Failure assessment capabilities allow you to see the risk a specific, single point of failure presents.	IT Service Management Availability Management
ITSM Knowledge Management	FrontRange	Knowledge Management module is a tool for building your organization's knowledge repositories, directed externally or internally, and creating access for the knowledge consumers to easily find the information that will be valuable to them.	IT Service Management Knowledge Management
ITSM Inventory Management	FrontRange	Asset/Inventory Management provides your service delivery teams complete and up-to-date visibility of all assets related to your users when they log incidents or trouble tickets. Asset data is automatically collected and stored in a common Configuration Management Database (CMDB) ensuring data integrity and consistency. The automated identification and collection of network systems provides a 360-degree view of IT information enterprise-wide.	IT Service Management Inventory Management
ITSM Self Service	FrontRange	Self Service module provides a powerful locally based or Web-based self-service tool. Web access-Enable customers to log from any Web browser, lowering your costs per transaction
IP Communications Management (Contact Center)	Maker	Description	Detail
IP Communications Management (IPCM)	FrontRange	FrontRange Voice is a comprehensive IP business telephone system and call center management system. Designed from the ground up entirely in software, this standards-based design provides an advanced business phone system for feature-rich voice communications that replaces complex, proprietary telephony hardware.	IP Communications Management Brochure IP Communications Management Datasheet
IP Communications Management Office Suite	FrontRange	FrontRange Voice offers a full-featured IP-PBX for all your employees. You can deploy FrontRange Voice solutions for your entire company, or alongside existing systems to support a single department with higher communication needs. The FrontRange Voice software solution resides on a standard Windows server.	IP Communications Management IP Office Suite Brochure
Quinum	Maker	Description	Detail
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Nuance Speech Solutions	Maker	Description	Detail
RealSpeak™ Telecom	Nuance	RealSpeak™ Telecom 4.0 is the only globally high quality text-to-speech solution. Boasting unrivaled platform support, Nuance's market-leading software converts text into startlingly human-sounding speech in more than 26 languages and 40 voices in a variety of different accents and speaking styles.	Nuance RealSpeak
Nuance Recognizer	Nuance	Nuance Recognizer v9 is the speech recognition solution of choice for companies looking to achieve differentiation and win customer loyalty by delivering an exceptional customer experience.	Nuance Recognizer
SpeechSecure	Nuance	Nuance SpeechSecure™ uses patented biometric technology to verify callers' identities based on characteristics of their specific vocal patterns. It provides added security for callers who need to access personal information over the telephone. From financial services to employee benefits, SpeechSecure enables a host of commercial applications that demand top security without sacrificing caller convenience.	Nuance Speech Secure
Nuance Verifier	Nuance	Nuance Verifier, Nuance's advanced voice authentication software, enables businesses to provide secure access to sensitive information over the telephone. Nuance Verifier voice authentication software creates individual voiceprints to authenticate callers and customers with just their voices, enabling secure access to information. Nuance Verifier can also deliver improved caller satisfaction through convenient access to key automated speech solutions, including financial & retail transactions and account management, personal information access, time management, PIN reset, and benefit access.	Nuance Verifier
Polycom Phones	Maker	Description	Detail
SoundPoint IP 301	Polycom	A Cost-Effective Choice For IP Communications. Two-line entry-level phone Intuitive user interface with single-button access to telephony features offers an easy transition from legacy PBX and Key Systems to Voice over IP Interoperability with leading IP PBX and Softswitch platforms SIP or MGCP	IP 301
SoundPoint IP 320/330	Polycom	Excellent Sound Quality And An Enterprise-Grade Feature Set Two-line entry-level phones Superb sound quality and full-duplex speakerphone performance with Polycom Acoustic Clarity Technology Enterprise-grade feature set Easy to configure and use Integrated Power over Ethernet support Interoperability with leading IP PBX and Softswitch platforms SIP	IP 320/330
SoundPoint IP 430	Polycom	Full-Duplex Speakerphone And A Robust Feature Set In A Two-Line Phone Two-line phone for general business users Outstanding voice quality and smoothness of natural two-way conversations with Polycom Acoustic Clarity Technology Intuitive, familiar user interface that is consistent with that on the higher-end Polycom phones Easy-to-read graphical LCD display Choice of powering options (PoE or AC adapter) Interoperability with leading IP PBX and Softswitch platforms SIP	IP 430
SoundPoint IP 501	Polycom	Three-line desktop IP telephone that delivers exceptional sound quality Superb voice quality when used with a headset, handset or in hands-free speakerphone mode Full-duplex speakerphone with Polycom Acoustic Clarity Technology Dedicated feature keys offer one-button access to essential telephony features Interoperable with leading IP PBX and Softswitch platforms SIP or MGCP	IP 501
SoundPoint IP 550	Polycom	Cutting-Edge SIP Feature Set Meets Polycom® HD Voice Four-line manager’s phone Revolutionary voice quality with Polycom HD Voice Cutting-edge SIP features Backlit, easy-to-read LCD with support of Asian characters Interoperability with leading SIP-based IP PBX and Softswitch platforms SIP	IP 550
SoundPoint IP 560	Polycom	A future-proof SIP phone that combines GigE support and the Polycom HD Voice experience Inbuilt Gigabit Ethernet support Four lines Revolutionary voice quality with Polycom HD Voice Cutting-edge SIP features Engineered to make installation and upgrades simple	IP 560
SoundPoint IP 601	Polycom	Six-lines, advanced functionality, and Expansion Module support Six-line phone that is ideal for users requiring multiple lines and / or advanced features Excellent voice quality with Polycom Acoustic Clarity Technology Expandability to support up to three SoundPoint® IP Expansion Modules Intuitive user interface with single-button access to common telephony features High-resolution graphical LCD with support of Asian characters Flexible powering options (PoE or AC adapter) Interoperability with leading IP PBX and Softswitch platforms SIP, MGCP	IP 601
SoundPoint IP 650	Polycom	High-Performance IP Phone with Polycom HD Voice Six-line executive phone Revolutionary voice quality with Polycom HD Voice Advanced, cutting-edge features and applications Expandable to support three Expansion Modules Interoperable with leading SIP-based IP PBX and Softswitch platforms SIP	IP 650
SoundPoint IP Expansion Module	Polycom	Turn Your SoundPoint® IP 601 or 650 Into a High-Performance Attendant Console Augments the user interface of the SoundPoint IP 601 or 650 Creates together with a host phone a high-performance, productivity-enhancing solution for telephone attendants Simplifies management and monitoring of a high volume of simultaneous calls Provides an easy transition from traditional Key Systems to the features and functionality of Voice over IP	IP Expansion
SoundPoint IP 4000	Polycom	The Clear SIP Conferencing Solution Ideal for offices and small- to medium-sized conference rooms Polycom Acoustic Clarity Technology for outstanding sound quality and full-duplex speakerphone performance Business-class SIP features Easy-to-read backlit LCD with intuitive user interface	IP 4000
IT Asset Management	Maker	Description	Detail
Inventory	enteo	enteo v6 Inventory always keeps you up to date on all hardware and software components. It records local and remote IT assets such as network components, software, desktops, servers, laptops, and even virtual computers. enteo v6 Inventory identifies the precise version and automatically categorizes hardware and software products, providing an effective information base for standardization, strategic sourcing, and successful license management projects.	enteo v6 Inventory Brochure
NetInstall	enteo	enteo v6 NetInstall sets new standards in all areas of software and configuration management through its innovative technologies and Vista support. The system is defined by means of policy-based management, and the compliance-focused infrastructure automatically guarantees that implementation will succeed. At the same time, enteo v6 NetInstall enhances the transparency of your software infrastructure, meaning the compliance status of all systems is clear at any given time. You save time and manpower and can respond more flexibly to changing requirements. End devices are thus constantly up to date and administrators are free to concentrate on any exceptions to the rule.	enteo v6 NetInstall
OS Deployment	enteo	Automated provision of operating systems with enteo v6 OS Deployment allows you to save valuable time, eliminate sources of error, and achieve greater flexibility due to hardware independence. Using rule-based assignment and company-wide distribution, enteo v6 OS Deployment enables the complete end-to-end implementation of operating system installation across the whole company, including remote company sites with a narrowband connection—even at night or on weekends.	enteo v6 OS Deployment
Patch Management	enteo	enteo v6 Patch Management with Vista support enables a high level of automation for all phases of patch management. This ranges from identifying weak points in the network and selecting relevant patches, to quality control and rule-based implementation. enteo v6 Patch Management provides you with a complete overview of all weak points as well as the security status of all systems, enabling you to undertake targeted measures quickly and securely, before anything can happen.	enteo v6 Patch Management
Portal	enteo	With enteo v6 Portal you can localize your software and computer management and allow your IT department to concentrate on other tasks. As a result, such processes as allocating applications to specific users are now performed by the departments concerned. This not only drastically cuts your IT department’s time and manpower costs for software management, but also guarantees a higher level of satisfaction among end users. Departments can always determine quickly and individually what kinds of changes need to be made. To this end, enteo v6 Portal uses the comprehensive role-based and authorization model from enteo v6, allowing you to clearly outline responsibilities and tasks.	enteo v6 Portal
Remote	enteo	enteo v6 Remote makes proactive support possible by detecting malfunctions soon after they occur. Its fast trouble-shooting drastically cuts desktop, laptop, and server downtimes. Integrated into enteo v6 products and existing IT service management tools, enteo v6 Remote streamlines your support processes and ensures shorter processing times. Current hardware, software, and configuration information can be accessed directly in order to detect malfunctions. You can also keep constant track of important user-free systems such as kiosk systems or CNC machines; real-life monitoring makes this possible for a number of systems simultaneously. The robust protocol speeds up access to WAN-based devices and for mobile users. enteo v6 Remote also supports complex applications such as CAD tools and Java-based applications.	enteo v6 Remote
Business Intelligence	enteo	Business Intelligence (BI) plays an indispensable part in the various areas of a company and its environment. The data volumes generated by firms during the course of their regular business activities are growing ever larger. It is therefore essential that the relevant information contained in this data is efficiently and appropriately prepared.	enteo Business Intelligence
License Management	enteo	enteo License Management automatically detects all software used by your company, on both networked and standalone computers. enteo License Management identifies the precise versions of over 45,000 products, including software suites, with the help of enteo Inventory and supplies them with licensing information. Contractual parameters of the top 500 software manufacturers are already integrated in enteo License Management and are regularly updated via Web Portal. The automatic analysis feature supplies reliable information concerning underlicensing, and any unnecessary or unused software licenses. This cuts your licensing and maintenance costs considerably. Thanks to automatic monitoring of important licensing periods, contractual penalties and applications that suddenly terminate become a thing of the past.	enteo License Management
LiveManage	enteo	enteo LiveManage enables fully automated backup, migration, and recovery processes for all user data and settings (user state). The application safeguards employee productivity and provides greater flexibility in the event of hardware and software malfunctions, malware threats, or internal company changes. Furthermore, enteo LiveManage also addresses the special needs of enterprise migration and continuity management. The solution features excellent scalability and can be fully automated by means of simple enteo v6 NetInstall scripts.	enteo LiveManage
Compliance Suite	enteo	The enteo v6 Compliance Suite enables companies to respond to external compliance requirements (SOX, Basel II), to optimize security, and to avoid having too many or too few licenses for software. The level of compliance for any one system on the network can be easily accessed at any time. Targeted measures can now be implemented in the event of any deviations from pre-established rules.
Client Suite	enteo	Are the mobile users in your company satisfied with the quality of IT service they are receiving? Is TCO a subject of constant discussion in your company? Does it seem impossible to ensure your security patching is as up to date as it should be? Do you need to install a new version of an operating system or application across the entire network? Do concepts such as ”on-demand business” and ”the real-time enterprise” increase the strain on yourIT infrastructure? Enteo’s v6 Client Suite enables you to react quickly to changing requirements. It is designed to achieve a significant reduction in TCO, in both the rollout and operating phases. This is an easy-to-use solution for the system management of desktops and laptops across their entire lifecycle, with full Vista support.
Management Suite For Citrix Presentation Serve	enteo	enteo v6 incorporates technologies for Citrix Access environments that solve these challenges and create additional benefits, with enteo V6 being an integral part of the Citrix ecosystem.
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RightAnswers Solutions	Maker	Description	Detail
RightAnswers Self-Service	RightAnswers	RightAnswers has developed an innovative Self-Service portal that provides an end-to-end, total solution in a “user friendly” manner to help end-users resolve incidents for which they previously would have called the Help Desk. As a component of the RightAnswers Unified Knowledge suite, RightAnswers Self-Service provides the software, high-impact content, and value-added content and client services to help you meet your Help Desk business objectives, improve your time-to-value, reduce overall Total Cost of Ownership (TCO) and increase your Return on Investment (ROI).	RightAnswers Self-Service Overview
RightAnwers University Edition	RightAnswers	Built upon the RightAnswers Self-Service platform, the University Edition provides Higher Education clients with industry-tailored content designed for students, faculty and staff to self-resolve their incidents via a customizable user experience. The University Edition also provides an efficient and effective process for end-users to request Help Desk assistance (when needed) as well as cost-effective tools that enable Support Analysts to increase the level of available support.	RightAnswers University Edition Overview
RightAnswers Support Analyst	RightAnswers	RightAnswers Support Analyst is powered by RightAnswers’ industry-leading Knowledge-Paks® for Support Analysts, including multi-media solutions and foreign language translations, designed for Level 1 and Level 2 support. It leverages your Knowledge Base by providing robust, “personalized” support to enhance the intimacy level between our software and your content.	Right Answers Support Analyst
RightAnswers Solution Manager	RightAnswers	RightAnswers’ Solution Manager provides an effective and easy-to-use vehicle for managing your Knowledge Base by creating new company-specific Knowledge articles and modifying information found in the RightAnswers Knowledge-Paks®. Solution Manager is modeled on RightAnswers’ internal publishing tools and processes and leverages our knowledge-centric best practices.	Right Answer Solution Manager
RightAnswers Knowledge-Paks	RightAnswers	The Knowledge-Paks Library is comprised of over 125,000 solutions covering 250 of the most popular commercial off-the-shelf software applications, and contains comprehensive application feature, functionality, and usage information. RightAnswers' Knowledge-Paks, especially when coupled with RightAnswers’ Custom Content Services, are designed to increase the ability for end-users to self-resolve their incidents, and improve the efficiency and effectiveness of support analysts.	RightAnswers Knowledge_Paks
RightAnswers Maintaining Success	RightAnswers	RightAnswers Self-Service and RightAnswers Support Analyst Analytics Dashboard functionality enables you to measure the effectiveness of your Self-Service solution. The RightAnswers Client Success Manager will, on an ongoing basis, help you leverage this data to revise your Self-Service strategy as needed.

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