BAI Systems & Engineering Solutions Consulting
enables our customers to realize increased value from their
investment...sooner. From Implementation and best practices to
optimization, you get the right solution delivered by the right
people, at the right time.
Fact:
Correctly configured and implemented solutions increase
out-of-the-box functionality, yield higher product performance,
require less overall support, drive higher business value and
lowers overall total cost of ownership.
The BAI Systems & Engineering Solutions team
of consultants are global leaders in solution delivery. BAI
Systems & Engineering consultants are product experts, working
closely with Product Management, Development, Support, and
Education to provide the best solution to our customers. Global
services leverage years of experience and a global knowledge
base. Each consultant is experienced, has advanced product &
tool certification, and has specific functional certifications
(e.g. ITIL).
- Best Practices Implementation
- Best Practices Upgrade
- Best Practices Optimization
BAI Systems & Engineering consulting leverages
an Accelerated Methodology (Tools, Templates, Techniques) based
on an optimized version of the Project Management Body of
Knowledge as well as ITIL Service Delivery principals.
When, where, and how you want it – BAI Systems
& Engineering will work with you to define a consulting project
to meet your operational requirements. Service Delivery options
include:
On-site
– consultants can work on a project basis on site, ensuring
your team is engaged and the solution is up and running
quickly
Solution Center
– BAI Systems & Engineering can work with your customer data
in our fully configured Solutions Center
Hybrid
– an optimized combination of both On-site and Solutions
Center can deliver simple to complex configurations while
managing project expenses to a minimum
Remote - BAI Systems & Engineering
offers web assisted customizations via remote control tool.
We save our clients costly travel and expenses.
- Comprehensive discovery process
- Solution Strategy
- Software modules/business process
- Certified installation
- Business process confirmation or
extension
- Solution workshop and fit/gap process
- Configuration of the business process
- Out-of-the-box
- Extensions
- Customizations
- Business integration
- Data conversion
- Education
- Transition to BAI Systems & Engineering
Support
- Client shadowing of a BAI System &
Engineering professional certified software engineer
Only BAI Systems & Engineering Global Services
can provide single vendor accountability.
IT Service Management
(Enterprise Service Management Software Solution)
- Service Management QuickStart
- Service Desk QuickStart
- Implementation & ITIL IT Service
Management Software Best Practices
HEAT (Medium to Large
Help Desk Software Solution)
- Implementation & Best
Practices
- Upgrade and Help Desk
Software Best Practices
- HEAT Optimization
HEAT PowerDesk (Small Help Desk
Software Solution)
- Implementation & Best
Practices
- Upgrade and Help Desk
Software Best Practices
- HEAT PowerDesk Optimization
IP Communications
Manager
- Implementation & IP Contact
Center Best Practices
- Voice Self Services
- Training
- Upgrade and Best Practices
VegaStream (VoIP Gateways)
- Configuration
- Implementation
- Training
Polycom (VoIP and SIP Telephones)
- Configuration
- Implementation
- Training
Right Answers Self Service
Knowledgebase
- Knowledge Management Client Success
- Knowledge Library
- Implementation & Best Practices
Nuance Speech/Text Solutions
- Configuration
- Implementation
- Training
Your Success is Our Success
